Maximising service orientation is more of a mindset than a process

PWN Global Webinar

Customer service orientation is the ability and desire to anticipate, recognise and meet others’ needs, sometimes even before those needs are articulated. It can be a competitive differentiator, esp. for organisations where sales and marketing are more important than the product specifics.

In this webinar, my colleague, Ms Vanessa Prins-Goodman and I offered theoretical insight and practical tools to organisations that depend heavily on customer service and need to assist their employees to become more customer service oriented..